Privacy Policy

1. Introduction & PIPEDA Compliance

Waves Immigration ("we", "our", or "us") respects your personal privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Personal Information We Collect

When you submit an inquiry, request an appointment, or engage our legal consultation services, we may collect:

• Contact details: Name, email address, phone number, and mailing address.
• Immigration profile data: Current status in Canada, citizenship, education credentials, language test scores, work experience, and travel history.
• Communication records: Messages, inquiries, and consultation notes.

3. Purpose of Collection & Use

We use your personal information solely for legitimate commercial and legal purposes, including:

• Assessing your eligibility for Canadian immigration, visa, and citizenship streams.
• Preparing and submitting representation documents to IRCC and provincial bodies upon your retainer agreement.
• Responding to your inquiries and scheduling consultations.
• Fulfilling legal, accounting, and regulatory obligations as required by Canadian authorities and the CICC.

4. Data Retention and Security

We maintain physical, technical, and organizational safeguards to prevent unauthorized access, disclosure, copying, or alteration of personal information. Your data is retained only for as long as necessary to fulfill the purposes for which it was gathered, or as mandated by regulatory requirements governing Canadian immigration consultants.

5. Privacy Contact & Complaints Process

If you have any questions about this Privacy Policy, wish to access or correct your personal data, or wish to file a privacy concern, please contact our designated Privacy Officer:

If an inquiry or complaint is not resolved to your satisfaction, you have the right to escalate your concern to the Office of the Privacy Commissioner of Canada at priv.gc.ca.